What is your return policy?

We hope you love Nelly Organics and we proudly stand behind every product. However, if you are not 100% satisfied call or email us for refund details. You can receive a full refund up to 30 days after your purchase (minus return shipping charges). All refunds are applied to the original method of payment. To return an item or if you have any questions, please contact heretohelp@nellyorganics.com. In order to best assist you, please include your name, order number and the name of the product you’d like to return. If you return the item before contacting us, you are responsible for paying the shipping cost to send back all purchases made directly from our website. If you purchased the product from another retailer, please contact them for information on their return policy.

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